Jillian Downs

At  RISE Society, Jillian is the connective tissue between clients, coaches, and the systems that keep everything running smoothly. She oversees day-to-day operations, community experience, and billing, ensuring clarity, accuracy, and trust at every touchpoint. From onboarding and account questions to payments and internal processes, she’s often the person behind the scenes making sure nothing falls through the cracks.

With a background in data entry and systems-based work, Jillian brings a detail-driven, client-first approach to operations. As a former RISE Society scholarship winner, she understands the client experience firsthand, which fuels her commitment to transparency, advocacy, and clear communication. She is often the go-to point of contact for billing and account-related questions, helping clients feel informed and confident about their investment.

Jillian believes strong communities are built on trust and follow-through. Her goal is for every client to feel reassured that their experience, their account, and their voice matter, and that there is a real human behind the systems who cares deeply about doing things the right way.